Returns Policy

1. Overview

Every product in the PicsByPaouiee Print Store is printed / produced to order. We take great care in delivering high-quality fine art prints, framing, and products. Please inspect your order upon receipt and contact us immediately if there are any issues.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged during transit, defective, or if you receive the wrong item:

  • Please contact us within 14 days of delivery at store@picsbypaouiee.co.uk.

  • Include your order number, a brief description of the issue, and clear photographs showing the damage or defect (including packaging where applicable).

  • Once verified, we will arrange a free replacement or issue a full refund to your original payment method. You do not need to ship damaged items back to us unless specifically requested.

3. Cancellations (Before Dispatch)

Because our fulfillment system processes orders rapidly for production, you must request a cancellation as soon as possible after placing an order. If production has not yet commenced, we will cancel the order and issue a full refund. Once an order has entered production or dispatched, it can no longer be canceled.

4. Returns & Change of Mind

  • Initiating a Return:

    You must notify us within 14 days of receiving your order by emailing store@picsbypaouiee.co.uk to request a return and receive specific return instructions. Returns sent without prior authorisation will not be accepted. Once authorised, you have 14 days to send the item back to us.

  • Important Address Notice

    Please note that our office address is unable to receive parcels and items sent directly to it may not be returned to you, in which case we will be unable to issue a refund.

  • Shipping Costs:

    Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

  • Condition:

    Items must be returned unused, in their original condition, and in their original packaging to the specific address provided in your return authorisation. We strongly recommend using a tracked postal service.

  • Exclusions:

    Custom-commissioned items or bespoke personalised products are non-returnable unless faulty.